FAQ

How to Buy
One Time to Understand all about

One Time to Understand all about KAWECO

One Time to Understand all about 3952 Chinese Calligraphy Titanium Nibs

Shopping Online Procedures

1. Notify us of the products and quantity ordered (order cut-off time every Tuesday at 3 pm)


Register as a member on the website and place an order online


  1. Register as a member:
  2. Add the product "I want to buy" to the shopping cart;
  3. Click the shopping cart to go to "Quick Checkout" and fill in the "SF Point Code". You don't need to fill in the address unless you want to send it to the company or housing company address, just make sure someone picks it up;
  4. Click "Click here to agree" [Sale Terms and Conditions] and send the order.

2. You can either using Payme App/ Bank Transfer to our HSBC account/ FPS to settle to payment and send us the bank-in slip via email.


3. We will send you an email once we received the payment. Kindly note that the email probably goes to junk folder if you are using hotmail.


4. You will receive an email upon order completed: Order number {xxx} has been completed. If there is any problem about the product, please notify and send us the details via email with in 7 days.


5. In order to avoid missing orders, you can also contact us via email to confirm receipt of the order, thank you!


Assistant: SF Express point code can click here to inquire Smart Cabinet Address | SF Station Address | SF Business Point Address

Please note that the parcel will be sent back to SF service center if the smart cabinet is fully occupied. It is better to use the address of SF station or SF business point. If the smart cabinet in your common use is not frequently full, please feel free to use it.


Payment Methods
  1. FPS: 90841538 / mrpenhk@gmail.com
  2. Payme (see Payme payment code below)
  3. Bank balance: HSBC 582-379376-838 (The receiving company is displayed as "A ONE COMPANY")
  4. Pay by PAYPAL/credit card according to the instructions on the order


Payme payment code


Use your mobile to click https://payme.hsbc/mrpenhk




Assistant: Payme appBank TransferHow to use PAYPAL

Can I buy directly on the 25th floor of Ginza Plaza?

No, No, No! We are Online shop which has over 3000 products, and Ginza Plaza Mongkok is ONLY the Pickup Point.


We have some limited inks and pens sample to do the openbox review, orders arrangement. Most products directly ship from warehouse every Thursday. To arrange a pickup at the Wave Mongkok, you will pay $15 extra for arrangement and 5 extra working days for those not in RUSH.


In case you want somethings as a gift rush to buy, then you can pick and select the products from the home page 2 products carousels:

[Free delivery] and [Hurry to buy, ship Tue, Thu]


How to combined orders

After you have purchased and successfully creat an order, but you want to buy something else, then you can do that before the deadline on Every Tuesday 3pm afternoon.

Then go to submit a ticket to remind us you wish to combine the orders with the order number from this link:

 Request Support

Afterthat we will reply you through the system by email to confirm orders are combined. Otherwise , you order will be charged doubled from SF Express, and our shop will not responsible on that fee. Remember our store suppose all orders shipping fee are paid by receivers.



Shipping Arrangement
Delivery

Mr. Pen will always use SF Express to send and pay by receiver, and we only ship from either Fo Tan or Tuen Mun warehouse once a week! Delivery cost will be settled by receiver.
All orders are cut off every Tuesday at 3 pm, after the cut-off, the order will be sent to the next week for processing and delivery
*This can reduce operating expenses and reward you with discounts! Click here to learn about Mr. Pen's management


Our delivery process is mainly based on the brand of the product you ordered:


Kaweco/Waldmann/Leuchttrum1917/Japanese Ink
*Ship goods every Thursday
Orders are paid directly out of the warehouse on Wednesdays


S.T. Dupont
Mainly for online ordering, we only have a small number of samples, but we can first understand and query product information, and then order directly to your address or SF Express point code.
(Delivered within 7 working days)


3952
We have a small amount of samples. Welcome to the Mong Kok Service Center to test the pen every Saturday afternoon from 1:00 pm to 3:00pm. Mr. Pen will arrange some paper, pen and ink explanations and test pens in advance.
 (Delivered within 7 working days)


Galen Leather / Magna Carta
Mainly for online ordering, we only have a small number of samples, you can ask us for product information, and then order directly to your address or SF Express point code.

Customer Service
Mong Kok Pick-up Point

We are Online-Shop, please only purchase online and if you want to pickup the item at Mongkok Pick-up point, we will email you once it is ready.

Time for pick-up as followed:

(Monday to Friday) 10 am to 6 pm.

(Saturday) 1 - 3 pm

Address: Location

Please submit ticket for making an appointment of pen trial and briefing

There is no discounts if you purchase in Mong Kok Service Center.

Account

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.


Register as Member

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How CashBack being used:

We will add the Cashback to your account, when you login and go to checkout for the next order, it will automatically deduct to the Next Order (No Accumulative).

Why I did not receive any email?

Mail delivery failed: returning message to sender


User Guide

All of our friends, please visit the support page for more useful information:

1. Ticket Submission

2. Product Video Guide

3. Knowledge Base

Product maintenance