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Warranty

All products sold in this online store are genuine goods imported from Germany, Japan, Italy and Canada.

Due to the offer of warranty from brands are deifferences, thus please check accordingly as followed:
3952(1 year)
Kaweco(1 year)
Loclen(1 year)
MAGNA CARTA (5 years)
S.T. Dupont(1 year)
Waldmann(10 years)


This warranty is valid only under normal use of the product. It does not cover

1 . Any intentional attack

2 . Abnormal use not following the instructions

3 . Repair or modification of the product without approval

4 . Misuse of the product for example to press the nib in order to convert as calligraphic nib

5 . The serial number label is defected or removed

6 . Damage caused by fire, flood or any other will-of-god

保用範圍只限鋼筆,其他配件不在保用範圍內(如贈品、禮盒、銀器清潔布或用過之墨膽等

This warranty covers the fountain pen only, excluding other accessories, such as packaing, box, cleaning cloth and cartridge etc.

保用期過後之故障或損壞,本公司有權拒絕維修或另收維修費 / 零件費。

For any defection or damage of the product after the warranty period, mrpen.hk reserves the right of refusal to repairing or charging for the repair/ components fee.

維修時可能導致用戶儲存在機器中的數據或資料丟失,本公司對此概不負責,請用戶先行備份。

本公司保留修改此保用證條款及細則的權利而無須事先通知。

Ramboxs reserves the right to amend these terms and conditions without prior notice

如有任何爭議,本公司保留最終決定權。

In case of any dispute, mrpen.hk decision shall be final and conclusive.





All Waldmann pens are waranteed by factory, please refer details to  WALDMANN 10 years Warranty