All products sold in this online store are genuine goods imported from Germany, Japan, Italy and Canada.
This warranty is valid only under normal use of the product. It does not cover
1 . Any intentional attack
2 . Abnormal use not following the instructions
3 . Repair or modification of the product without approval
4 . Misuse of the product for example to press the nib in order to convert as calligraphic nib
5 . The serial number label is defected or removed
6 . Damage caused by fire, flood or any other will-of-god
This warranty covers the fountain pen only, excluding other accessories, such as packaing, box, cleaning cloth and cartridge etc.
保用期過後之故障或損壞，本公司有權拒絕維修或另收維修費 / 零件費。
For any defection or damage of the product after the warranty period, mrpen.hk reserves the right of refusal to repairing or charging for the repair/ components fee.
Ramboxs reserves the right to amend these terms and conditions without prior notice
In case of any dispute, mrpen.hk decision shall be final and conclusive.
All Waldmann pens are waranteed by factory, please refer details to WALDMANN 10 years Warranty